Terms of service.

You are required to pay for the services provided, and any items provided, before or on the day of your consultation.

Payment can be made before the service is provided or at the session, with an invoice provided upon payment.

There is no refund available on the purchase of any personal or healthcare items if you change your mind. If the item has a major problem we can either refund or exchange the item for you. If the problem is not major, we will repair it for you within a reasonable timeframe.

Our strict billing methods allow us to continue to provide high quality treatment for all of our patients, and are in no way designed to exclude or discriminate against any persons or groups of people.

We understand that life happens but to respect everyone’s time, the following cancellation terms apply:

• Cancellations made within 24 hours of your appointment will incur a 50% cancellation fee.

• Missed appointments (no-shows) will also incur a 50% fee.

• If you need to reschedule, please do so at least 24 hours in advance to avoid charges.

• Exceptions may be considered for emergencies or extenuating circumstances - just reach out.

By booking a session, you agree to these terms.

Physiotherapy treatment is generally an effective and safe form of treatment, however, like any treatment there are benefits and risks, and responses to treatments are unique per individual. The purpose of this section is to let you know what your rights are and how we address the issue of a collaborative decision making and informed consent between physiotherapists and patients.

Our physiotherapist will discuss your condition and options for treatment with you so that you are appropriately informed and can make decisions relating to treatment. You may choose to consent or refuse any form of treatment for any reason including religious or personal grounds. Once you have given consent, you may withdraw that consent at any time. This practice is committed to complying with the Privacy Act 1998 and the Australian Privacy Principles 2014. Please refer to our Privacy Policy, attached to the clipboard, for further details.

Questions Of A Personal Nature:

Your physiotherapist may ask personal questions relating to your injury and how your injury impacts on your ‘activities of daily living’. The more information you

provide, the more likely it is that the physiotherapist can provide effective treatment. It is your choice as to what information you choose to provide. If you feel uncomfortable with any question, please let the physiotherapist know and they will cease. Our staff adheres to the privacy and confidentiality act, but also understands the trusting relationship that is required for such disclosure of your personal information, and endeavour to treat this material with the upmost respect.

Children And Minors:

For the treatment of a minor this form must be signed by a custodian. Presence of a parent or caregiver is requested for anyone under the age of 16 years receiving treatment.

Substituted Consent:

Where a person is incapable of understanding the risks and benefits of treatment, consent may be provided by another person legally authorised to provide such consent. Evidence of legal authorisation is required in such circumstances.

You need to let us know

The risk related to some treatments can increase if the physiotherapist is not aware of certain facts. Please inform the

physiotherapist if you have

- A pacemaker or heart condition

- Suffered from blood clots, thrombosis or stroke

- Suffer from diabetes

- Are currently taking medication

Our commitment to your privacy

We are committed to handling personal information about you, including health information about you, in accordance with the requirements of the Commonwealth Privacy Act 1988.

In this Policy, we explain:

• what kind of information we collect and hold about you

• how and why we collect it

• what we do with that information and who we share it with (and when)

• your right to seek access to, and if required correction of, the records we hold about you

• your right to make a privacy complaint, to us and others

• whether we are likely to disclose information about you to overseas recipients.

We collect and hold the following kind of information about you:

• your name, address, date of birth, email and contact details

• information about your family or relatives

• information about other health professionals involved in your care

• any government identifiers such as Medicare number, DVA number. However,

we do not use these for the purposes of identifying you in our practice

• other health information about you such as: a record of your symptoms, your relevant medical history, the diagnosis made and the treatment we give you:

- specialist reports

- test results

- your appointment and billing details

- your prescriptions

- your healthcare identifier

- your help fund details

- other information about you collected for the purposes of providing care to you.

We will generally collect personal information about you in these ways:

• directly from you when you give us your details (eg, face-to-face, over the phone,

via registration form or an online form)

• from a person responsible for you

• from a third party where we are permitted by law to do that (eg. other health care professionals involved in your care, from your health insurer, from the My Health Record system etc.).

We primarily collect and use personal information about you to provide our physiotherapy services to you and to communicate with you and others involved in your care in relation to those services.

We also sometimes use that information for other purposes, including:

• to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our IT systems and

• to conduct accreditation, quality assurance or internal audits.

When and why might we share information about you with others?

We may disclose information about you to others outside of our practice as permitted or required

under law. This will include situations where we disclose information about you in order:

• to comply with our legal obligations (eg. mandatory reporting under legislation,

responding to a court order or subpoena)

• to consult with other health professionals involved in your healthcare

• to get test results from diagnostic and pathology services

• to claim on insurance

• to communicate with your health fund, with government and other regulatory

bodies such as Medicare

• to help us manage our accounts and administrative services (eg. billing or debt recovery, arrangements with health funds, pursuing unpaid accounts etc.)

• to lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to public health or safety

• to help in locating a missing person

• to establish, exercise or defend an equitable claim through the My Health Record

• to prepare the defence of anticipated or existing legal proceedings

• to discharge notification obligations to liability insurers.

You have the right to seek access to and correction of the personal information we hold about you. We will normally respond to your request within 30 days. To make the request, you should contact If you think that the information we hold about you is not correct, let us know in writing. We will

take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time to time, we may also ask you to verify that the information we hold about you is correct and current. And please notify us if and when your contact details change

We take reasonable steps to protect the information we hold about you. These are designed to prevent unauthorised access, modification or disclosure and to prevent misuse and loss.

If you have concerns about the way we’ve handled your privacy, let us know. You should do that in writing. We will then try to respond to you within 30 days.

If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commission, whose contact details are:

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Post: GPO Box 5218 Sydney New South Wales 2001

Website: https://www.oaic.gov.au/privacy/privacy-complaints/

Updating this policy:

We will update this policy from time to time, to reflect any changes in our information-handling practices or the law or both.

With my consent, I give [RE]RUN Physiotherapy the right to use my name/photograph/image/audio recording/video recording and in for the purposes of advertising, media publicity, publication, general display or for any other relevant purposes in whole or in part, including but not limited to publication on internet web sites, broadcasts and any other publications as released to or by [RE]RUN Physiotherapy.

I waive any interest that I may have in the copyright to My Image now or at any future time and acknowledge that I am not entitled, nor shall in the future be entitled, to receive any payment or consideration in respect of it and agree to make no claim against [RE]RUN Physiotherapy for any payments for the Publication of My Image.

I understand [RE]RUN Physiotherapy cannot control unauthorised use of My Image by persons not associated with [RE]RUN Physiotherapy upon the Publication of My Image. I waive any right to inspect or approve any Publication of My Image by [RE]RUN Physiotherapy. I release and indemnify [RE]RUN Physiotherapy from any loss, damage, costs, expense, or claim (including consequential loss) connected with the Publication of My Image, including action for defamation, libelous material, breach of privacy, or copyright.